Your Privacy at Sculptaverium
At Sculptaverium, personal information supports practical parts of your shopping experience, from receiving an order to arranging delivery or handling an eligible return. This Privacy Policy explains what information we may collect, why we use it, when it may be shared, how long it may be retained, and the choices available to you.
Our website and services are intended for customers within Hong Kong. We handle personal data in accordance with applicable requirements of the Personal Data (Privacy) Ordinance (Cap. 486) and its Data Protection Principles.
Information We May Receive
When you browse our website, place an order, contact us, or submit a return request, we may receive information relevant to that interaction.
This may include your name, Hong Kong delivery address, telephone number, email address, order details, correspondence, delivery information, and records associated with customer inquiries.
Because purchases operate exclusively through cash on delivery, we do not require online card details to complete standard website orders.
When an eligible refund is requested, bank details may be required because refunds are issued through bank transfer. We request this information through email only when it is necessary for completing an eligible refund.
Why Information Is Used
Personal information may be used to receive and manage orders, prepare deliveries, communicate with customers, coordinate doorstep delivery, respond to inquiries., handle cancellations, arrange eligible return collections, organize replacements, and process refunds.
We may also use relevant records for internal administration, dispute handling, fraud prevention, legal compliance, and improving how our website and customer services operate.
We seek to collect information that is reasonably relevant to the purpose for which it is requested.
Information and Delivery Partners
Certain information may need to be shared with service providers involved in fulfilling your order. For example, a delivery provider may require your name, telephone number, and delivery address to bring an order to your doorstep or collect an eligible return.
We may also disclose information where required by applicable legislation, regulatory requirements, court orders, or lawful requests from relevant authorities.
We do not disclose personal information to unrelated parties simply for their independent use without an appropriate basis.
Bank Information for Refunds
Eligible refunds are processed through bank transfer because orders are paid for through cash on delivery.
If a refund becomes due, Sculptaverium will contact the customer by email and request the information necessary to initiate the transfer. Customers should respond cautiously and provide information only through the communication channel specified by us.
Bank information collected for an eligible refund is used for refund administration and related recordkeeping purposes. Customers should contact artworj@sculptaverium.com if they receive an unusual request claiming to relate to an Sculptaverium refund.
Retention of Personal Information
We retain personal information only for periods reasonably necessary to fulfill the purposes for which it was collected and to meet applicable operational, accounting, dispute-resolution, or legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our applicable data-handling procedures and legal obligations.
Retention periods may differ depending on the type of information and the reason it was collected.
Access, Correction, and Your Choices
Subject to applicable Hong Kong requirements, individuals may have rights concerning access to and correction of personal data held about them.
Requests concerning personal information can be submitted to artworj@sculptaverium.com. We may require sufficient information to identify the relevant records and respond to the request appropriately.
Customers should provide accurate information and inform us when relevant details require correction, particularly where the information affects an active order, delivery, return, or refund.
Keeping Information Protected
Sculptaverium uses reasonable organizational and operational measures intended to reduce unsolicited access, disclosure, alteration, loss, or misuse of personal information.
Access to customer information is limited according to business requirements. Customers also play an important role by avoiding unnecessary disclosure of personal information and reviewing communications before sending sensitive refund information.
Questions About Privacy
If you have questions about this Privacy Policy, the personal information associated with your interactions, or a request concerning your data, contact Sculptaverium at artworj@sculptaverium.com.
We will consider privacy inquiries. in accordance with this policy and applicable Hong Kong requirements.